Privacy Policy

Effective Date: 22 May 2025
Last Updated: 22 May 2025

At Panacea Lawyers ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you interact with our website and services.

1. What Personal Information We Collect

We may collect the following types of personal information:

Full name
Date of birth
Contact details (email, phone number, address)
Identification documents (passport, driver’s licence)
Visa and immigration details
Employment and education history
IP address, browser type, and website usage data

We only collect sensitive information (such as health or biometric data) with your consent and when necessary for visa or legal services.

2. How We Collect Your Information

We collect personal information:

When you fill out forms on our website
When you contact us via phone, email, or live chat
Through consultations and interviews
From third parties with your consent (e.g., previous agents, employers)

We may also collect data automatically when you use our website (e.g., via cookies or analytics tools).

3. Why We Collect Your Information

We collect and use your personal information to:

Provide visa and immigration services
Verify your identity
Communicate with you about your case
Comply with legal and regulatory obligations
Improve our website and services

4. Disclosure of Personal Information

We may disclose your personal information to:

The Department of Home Affairs and other government bodies
Legal and migration professionals involved in your matter
Third-party service providers (e.g., cloud hosting, document storage)
Where required by law or with your consent

We do not sell or rent your personal data to third parties.

5. Overseas Disclosure

Some of your information may be stored or accessed by third-party services located outside Australia. When this occurs, we take reasonable steps to ensure that the overseas recipients handle your information in compliance with Australian privacy laws.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These include:

Secure servers and encrypted data transmission
Access controls and staff training
Regular security reviews

7. Access and Correction

You have the right to access the personal information we hold about you and to request corrections. To do so, please contact us using the details below. We will respond within a reasonable timeframe.

8. Cookies and Website Analytics

We use cookies and analytics tools (such as Google Analytics) to improve user experience and monitor website performance. You can manage your cookie preferences via your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated "Effective Date."

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact:

Panacea Lawyers
Email: info@rmgau.com
Phone: + 61 2 9804 6121
Address: 13 Hillview Rd, Eastwood, NSW, 2122 Australia

We take privacy concerns seriously and will respond to your complaint within a reasonable time.